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Band → Ticket Type Mapping

band-ticket-type-mapping · always_apply: yes

Content

Rule: Band to Ticket Type Mapping

  • Green = no open concern ticket.
  • Yellow or Orange = one Risk ticket.
  • Red = one Problem ticket.
  • Unknown = never Green and never an automatic close. Create or update the same concern as a measurement-health Risk unless the Charter declares a stricter treatment.

Risk means a chance that a Problem will materialize; Problem means the risk has materialized and requires active handling. Tickets are filed in the Charter/Huginn-configured GH or Jira target and owned by the named variable owner with Delivery Manager oversight. The ticket type does not by itself decide delivery gating; use the Charter's gating_policy for that.

Details
Slug:
band-ticket-type-mapping
Always apply:
Yes
Created:
Sep 21, 2026
Updated:
Sep 21, 2026
Playbook
Junior Edda

v92.0

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Activities 1