Band → Ticket Type Mapping
band-ticket-type-mapping · always_apply: yes
Content
Rule: Band to Ticket Type Mapping
- Green = no open concern ticket.
- Yellow or Orange = one Risk ticket.
- Red = one Problem ticket.
- Unknown = never Green and never an automatic close. Create or update the same concern as a measurement-health Risk unless the Charter declares a stricter treatment.
Risk means a chance that a Problem will materialize; Problem means the risk has materialized and requires active handling. Tickets are filed in the Charter/Huginn-configured GH or Jira target and owned by the named variable owner with Delivery Manager oversight. The ticket type does not by itself decide delivery gating; use the Charter's gating_policy for that.
Details
- Slug:
band-ticket-type-mapping- Always apply:
- Yes
- Created:
- Sep 21, 2026
- Updated:
- Sep 21, 2026
Playbook
Activities 1
- Reconcile Risk and Problem Tickets Assess the Iteration