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Ticket Lifecycle Transitions

ticket-lifecycle-transitions · always_apply: yes

Content

Rule: Ticket Lifecycle Transitions

Maintain one stable concern per project plus Charter variable_id; update it in place whenever the adapter supports that.

  • Green with no open concern: no action.
  • Green to Yellow/Orange: open Risk.
  • Yellow to/from Orange: keep Risk but update band, severity, evidence, freshness, assessment run, and gating policy.
  • Yellow/Orange to Red: reclassify the same concern to Problem.
  • Red to Yellow/Orange: reclassify the same concern to Risk and update evidence.
  • Fresh non-Green to Green: resolve the concern with recovery evidence.
  • Green to Red: open Problem.
  • Red to Green: resolve with fresh recovery evidence.
  • Any to Unknown: never close or mark Green; create/update the same concern as a measurement-health Risk unless Charter policy is stricter.
  • Unknown to measured band: transition that same concern according to the measured band.

Use run_id plus variable_id as the side-effect idempotency key. Retry updates the same ticket/action record. Ticket-adapter failure leaves the assessment incomplete; it never authorizes a duplicate.

Details
Slug:
ticket-lifecycle-transitions
Always apply:
Yes
Created:
Sep 21, 2026
Updated:
Sep 21, 2026
Playbook
Junior Edda

v92.0

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Activities 1